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User management guidelines

To access user management services, log in as Company Administrator with your Username & Password to the Dubai Trade portal.

Creating a sub-user

  • Go to “User Management” and select “Create User”.
  • Fill in the information of the User.
  • Go to “Select Role”, where you will find the below business Roles:
    • Jafza – Approval
    • Jafza – Data Entry
    • Jafza – Enquiry
    • E-payment
  • Any or all of the above roles should be selected for creating a Sub-User.
  • Submit the Request.

Once the Request is submitted, a user activation e-mail will be sent to the e-mail ID mentioned in the Request form. The Sub-User can select a username and password by accessing the link to activate the user.

Modification of a sub-user information

  • Go to “User Management” and select “Modify User”.
  • Select the Sub-User from the list.
  • Change the Sub-User details and Add/Remove Services. Click on “Submit”.

Sub-user password reset

  • Go to “User Management” and select “Reset Password”.
  • Input the Sub-User name.
  • Click on “Submit”. (Reset password link will be sent to the Sub-User’s e-mail account).

Enable/disable a sub-user

  • Go to “User Management” and select “Enable/Disable User”.
  • Select the Sub-User from the list.
  • Set the status to Disable/Enable.
  • Click on “Submit”.

Modify your Dubai Trade Portal registration information

  • Go to “User Management” and select “Modify Registration”.
  • You can update the contact details of the Authorised person and the company administrator.

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