User management guidelines

To access user management services, log in as Company Administrator with your Username & Password to the Dubai Trade portal.

Creating a sub-user

• Go to “User Management” and select “Create User”.
• Fill in the information of the User.
• Go to “Select Role”, where you will find the below business Roles:
  • Jafza – Approval
  • Jafza – Data Entry
  • Jafza – Enquiry
  • E-payment
• Any or all of the above roles should be selected for creating a Sub-User.
• Submit the Request.

Once the Request is submitted, a user activation e-mail will be sent to the e-mail ID mentioned in the Request form. The Sub-User can select a username and password by accessing the link to activate the user.

Modification of a sub-user information

• Go to “User Management” and select “Modify User”.
• Select the Sub-User from the list.
• Change the Sub-User details and Add/Remove Services. Click on “Submit”.

Sub-user password reset

• Go to “User Management” and select “Reset Password”.
• Input the Sub-User name.
• Click on “Submit”. (Reset password link will be sent to the Sub-User’s e-mail account).

Enable/disable a sub-user

• Go to “User Management” and select “Enable/Disable User”.
• Select the Sub-User from the list.
• Set the status to Disable/Enable.
• Click on “Submit”.

Modify your Dubai Trade Portal registration information

• Go to “User Management” and select “Modify Registration”.
• You can update the contact details of the Authorised person and the company administrator.