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Jafza’s dynamic e-commerce environment to attract fulfilment and marketplace operators

Key facts

  • The free zone leased nearly four million sqm of space, which is seven times the size of The Dubai Mall
  • Currently, the robust e-commerce ecosystem in the free zone hosts over 1,700 customers, accounting for a trade value of AED 7 billion
  • 300 to 1,000 sqm ready-to-occupy units will give businesses the flexibility to operate with ease

Accelerating the UAE’s rapidly advancing e-commerce ecosystem, Jebel Ali Free Zone (Jafza), the first and largest free zone ecosystem for logistics and trade, has emerged as a destination for e-commerce fulfilment and sales in the MENA region. Jafza showcases its exceptional performance in the region at Seamless Middle East 2021. As part of the event that highlights opportunities in e-commerce, retail and fintech solutions, the free zone presented its offering for e-commerce fulfilment and discussed how changes to regulation and consumption demand create new opportunities for existing and new regional companies.

One-of-a-kind environment for trade accelerating e-commerce in MENA 

Jafza’s location, which provides businesses with a single customs-bonded area, connecting Al Maktoum International Airport (DWC) and Jebel Ali Port, creates an optimal environment for cross-border e-commerce activities. Retail and wholesale traders have seen a boom in online demand for goods which has led to an increase in the number of businesses in the e-commerce space and a transformation of business activities to focus on serving the customers. Companies operating in Jafza can optimise consolidation and order fulfilment services for the MENA region while enjoying unparalleled connectivity and efficiency in logistics. All these factors translate to low-cost, time-effective fulfilment services and increased customer satisfaction.  

Jafza, with the support of Dubai Trade, has developed digital logistics solutions that ensure efficient operations for partners in the free zone. These solutions helped e-commerce companies to function seamlessly despite the disruptions caused by the pandemic.  

Today, Jafza announced new offerings for e-commerce fulfilment companies, thus reaffirming its role in enabling wholesale and retail businesses and strengthening its position as the preferred free zone for e-commerce in the UAE, the GCC and the broader region. Fulfilment facilities range from 300 to 1,000 sqm, with flexible lease terms, helping companies establish and scale their businesses across the MENA region. Additionally, proximity to parcel delivery consolidation centres and e-commerce marketplaces like Amazon and Noon provides operators greater time flexibility and cost-efficiency.  

With the ever-changing business landscape, e-commerce has become an indispensable part of the global retail framework. Driven by ongoing digital transformation efforts and the UAE’s wise direction as part of the “Projects of the 50” principles, the country has remained at the forefront of the digital revolution. DP World, UAE Region has consistently complemented the national efforts, boosting the economy and delivering innovative solutions that help its continued growth. The pioneering facilities and services in Jafza already provide benefits to over 1,700 partners engaged in e-commerce. We will continue to optimise our ecosystem to offer an integrated digital experience from receiving to last-mile delivery. Our greater goal being underscoring Dubai’s long-term commitment of facilitating the growth of regional and global commerce.

Abdulla Bin Damithan, CEO & Managing Director, DP World – UAE Region and Jafza

The e-commerce sector in the UAE has displayed immense potential, recording a market value of AED 14.3 billion in 2020 and a 53 per cent year-on-year increase. During the same period, Jafza itself contributed nearly 50 per cent of the trade value, witnessing total trade of AED seven billion. The free zone leased almost four million sqm of space to local and global e-commerce companies, which is seven times the size of the total internal floor area of The Dubai Mall. Jafza provides flexible establishment options to set up operations into the free zone with zero disruption. 

Jafza has also been closely collaborating with Dubai Customs to deliver its digital e-commerce platform to provide paperless cross-border transactions in compliance with regulations.


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